Welcome to our Customer Help page. We are here to assist you with any inquiries or concerns you may have regarding your wood watch purchase. Please refer to the following sections for answers to commonly asked questions.
Ordering and Payment:
How do I place an order?
To place an order, simply browse our selection of wood watches and click on the desired item. Choose the appropriate options, such as color and size, and click “Add to Cart.” Once you have finished selecting your items, proceed to the checkout page to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and PayPal. Select your preferred payment option during the checkout process.
Can I modify or cancel my order?
To modify or cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the order status and shipping process.
Shipping and Delivery:
How long will it take for my order to arrive?
The delivery time depends on your location and the shipping method you choose during checkout. Generally, orders are processed within 1-2 business days, and shipping times can range from 7-20 business days. Please note that international orders may take longer due to customs clearance.
Do you offer international shipping?
Yes, we offer international shipping. However, please be aware that additional customs duties and taxes may apply, depending on your country’s regulations. These charges are the responsibility of the customer.
Product Information and Care:
Are your wood watches made from sustainable materials?
Yes, we are committed to using sustainably sourced wood for our watches. We prioritize environmental consciousness and aim to reduce our ecological footprint.
How do I care for my wood watch?
Wood watches require proper care to maintain their beauty and durability. Avoid exposing your watch to excessive moisture, extreme temperatures, or direct sunlight. Clean your watch gently with a soft, dry cloth, and avoid using harsh chemicals or solvents.
Returns and Exchanges:
What is your return policy?
If you are not satisfied with your purchase, please contact our customer support within 14 days of receiving your order. We will provide instructions for returning the item. Please note that the watch must be in its original condition and packaging for a refund or exchange.
How do I initiate an exchange?
To initiate an exchange, please contact our customer support team. Provide us with the details of the item you wish to exchange and the preferred replacement. We will guide you through the process.
We hope this Customer Help page has provided answers to your questions. If you require further assistance, please don’t hesitate to reach out to our dedicated customer support team. We value your satisfaction and aim to provide the best shopping experience for our wood watch customers.
