At Zwido, customer satisfaction is our top priority. If you are unsatisfied with your purchase, our refund policy ensures a fair resolution process.
- Refund Eligibility:
- Refund requests must be initiated within 30 days of receiving your order.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Non-Refundable Items:
- Personalized or custom-made products cannot be refunded unless they arrive damaged or defective.
- Gift cards and digital products are non-refundable.
- How to Request a Refund:
- Email us at [email protected] with your order details and reason for the refund request.
- Once approved, refunds will be processed to your original payment method within 5–7 business days.
- Return Shipping:
- Customers are responsible for return shipping fees unless the product is defective or incorrectly delivered.
- We recommend using a tracked shipping service for returns to avoid loss or delays.